Frequently Asked Questions

How do I choose my size?

Start with our fit guide, then compare your measurements with the size chart on the specific product page. Size labels alone can differ between manufacturers.

How should I care for lingerie?

Follow the garment’s care label first. Where the label permits machine washing, a lingerie bag and gentle cycle may help protect delicate details. Avoid tumble drying when the label advises against it. Do not assume every fabric can be washed in the same way.

How can I ask a product question?

Email contact@dojva.com with the product name and the information you need.

Can I get help with an order?

Use our contact page or email contact@dojva.com. Include your order number if you have one. Never send card details or passwords.